Reference

Privacy Policy for Your Account

We explain how lx7 collects, uses and protects the details tied to your account, messages and payment activity.

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lx7 Privacy Policy for Your Account
REQUEST ROUTES

Ways to Reach Privacy Support

If you want access to your record, a correction, or help with a deletion request, use the in-account help form, reply from the email linked to your profile, or send a message…

Help form Use the privacy form inside your account to ask for access, correction or deletion. We match the request to your profile first, then reply with the next step that local law allows.
Email reply If you write from the email linked to your account, we can locate your record faster. Please include the account name and the privacy request so we can route it correctly.
Chat For a quicker exchange, send the same request through chat after you sign in. We may ask for extra checks before we change records or share any stored data with you.
RECORD CARE

How We Keep Records in Check

Our privacy handling starts with data minimisation: we collect what the account needs, not more.

Collection scope

We collect the details you enter, the device and browser signals that help keep sessions stable, and the support logs that show how a request was handled. We do not ask for more than the account needs.

Cookie use

Cookies remember your signed-in session, language choice and security state. They also help us detect repeat login failures or unusual behaviour. You can control cookies in your browser settings, though some functions may then ask you to verify again.

Account security

We use login history, password checks and device records to spot access that does not match your normal pattern. When a request looks sensitive, we may pause it until we confirm it came from you.

Retention

Different records have different lifespans. Routine session logs may be removed sooner, while payment records, dispute files and legal records can stay longer. We check stored data regularly and delete or mask what is no longer needed.

Access and correction

You can ask for a copy, correction or deletion of your data by contacting support from the account-linked email or chat. We will verify the request and explain any part we cannot change.

Local handling

This policy applies where local law permits access to our services. If a rule in your region requires a different handling of data, we follow that rule for the affected account activity.

Common Privacy Questions for Your Account

If you want a quick read on how we handle personal data, this section answers the requests we hear most often from India-based account holders. Each answer stays on collection, storage, access and change requests. If your situation is different, contact support and we will check what local law allows for your account.

We keep the details you submit for account setup, verification, security and support, along with basic device and login records. We use them to maintain access, check requests and meet legal duties where they apply.

Payment references help us match deposits or withdrawals to the right account, reduce errors and answer disputes. Device records help us spot suspicious access, and we store both only for the checks they support.

Yes. Send a request through support and we will confirm your identity before sharing a copy where local law allows. Some records may be withheld or redacted if another duty requires us to keep them.

If a profile field is wrong, ask us to amend it from the account-linked contact path. We will verify the request, update what can be changed and tell you if any record must stay as filed.

Yes. Cookies help us keep you signed in, remember language choices and protect sessions from misuse. You can clear them in your browser, but some parts of the site may then ask you to sign in again.

Retention depends on the record. Session logs may be removed sooner, while payment checks, dispute files and legal records can stay longer. We check stored data regularly and remove what is no longer needed.

Reach us through the in-account help form or the support email tied to your profile. Tell us what you want changed, and we will answer after checking the request against the rules that apply.

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