Reference

Legal terms for India account access

We keep the legal side of your account in one place: terms, privacy, cookies, identity checks, and the rules that control access.

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lx7 Legal terms for India account access
CONTACT PATHS

How to reach us on policy

If you need a clause explained, send the request from the email or chat route linked to your account.

Email Send the email linked to your account and mention the clause, page, or record you want checked. We use this route for legal queries, identity checks, and written correction requests that need a clear trail.
Chat Use chat when you need a quick read on a clause or a status check on a request already sent. We may ask you to confirm account details before we discuss private records.
Form Submit the contact form if you want a full written trail for a complaint, correction, or deletion request. Add your registered details so we can match the request to the right account.
DATA HANDLING

How we handle data and records

We keep this policy area narrow and practical. Data that supports account checks, payment traces, support history, and dispute handling is kept only as long as the law or the account life…

Data use

We collect only the details needed to open, verify, and service your account, including contact fields, device records, and payment traces linked to UPI, Paytm, or PhonePe activity.

Cookie use

Browser cookies help us remember session state, page language, and form progress. You can clear them in your browser, although some pages may ask you to sign in again.

Account security

We ask you to keep your login details private, use a device you control, and avoid shared inboxes for sensitive requests. If we spot unusual activity, we may pause access until checks finish.

Record retention

We keep account records only as long as needed for legal duties, dispute handling, and fraud checks. When the retention window closes, we remove or anonymise data where the law allows.

Who to contact

For policy queries, contact the address or chat route linked to your account. We match requests by registered email or mobile number so the right team sees the case quickly.

Request changes

If you need a correction, copy, or deletion request, send the exact detail you want changed and the reason. We verify the request first, then apply it where local law allows.

Legal questions we answer here

These answers cover the points people usually check before opening an account or sending a request: what we collect, how long we keep it, who can see it, and how you can ask for a change. Read the answer that matches your case, then contact us from your registered account if you need a written reply. If local law and a page clause differ, local law applies.

It applies when you open an account, send a request, or ask us to handle records linked to your account. If a local rule differs, we follow local law in the place where access is permitted.

We keep the contact details, login records, device signals, and payment traces needed to run account checks and answer requests. We do not keep more than we need for the lawful purpose in question.

Cookies help keep your session steady, remember simple settings, and reduce repeated form entry. You can clear them through browser controls, but some page functions may ask you to sign in again.

We keep records only for the period needed for legal duties, dispute handling, and fraud checks. After that period ends, we delete or anonymise the data where local law allows it.

Send the exact detail you want changed from the contact route linked to your account and add the reason for the request. We verify the request first, then update the record where the law permits.

Only staff and service partners who need the data for account checks, support, or payment handling can see it. We share records with others only when the law, a verification step, or a dispute requires it.

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